Forms
With Kivra's Forms you have a flexible way to collect feedback from your customers, and for you to reply in turn. A form is attached to other correspondence, for example, attaching a health care survey with information about an upcoming appointment, or a few questions about how your customer would like to pay an invoice or finding out what a client thinks about your service. What you want to ask is up to you!
6 408 509
Users
223 360
Kivra Business users
57 155
Senders
Great ways to use forms
Do you see any suitable scenarios for your organisation with forms?
Gather information
Let your customers help you evolve – information and feedback are win/win's.
Initiate dialogues
An ice breaker can be a key to effective communication.
Interactive offers
Share your offers and receive instant answers.
Healthchecks
How are your customers or patients really doing? Ask!
Additional sales
Order forms with answers and orders in one.
Handle agreements
Enter into agreements and contracts with Kivra's signature service.
How could it look?
Exactly how it looks and which setup you use is up to you. But here is an example of what it could look like.
One question or a whole survey
With forms, senders can get quick feedback after e.g., a healthcare visit while the experience is top of mind. Or, just as easily send out a shorter survey. Why not use it linked to a booking for health information instead of sending out beforehand and requiring the patient to bring it to the visit? Or, gather needs and thoughts from customers to better adapt future offers?
Simplified creation with the Form Builder
It is now easier to create forms in Kivra. With the Form Builder directly in the Sender Portal, you can build and test forms in a visual interface and immediately see how they will be experienced by the recipient. Once the form is ready, a JSON file is generated for use in your API integration.
Choose the right question type
When building a form, you select between different question types depending on the kind of responses you want to collect. Choosing the right question type makes the form clearer for the user and ensures that you collect the correct type of data.
When PRI via Kivra's digital form collects all the information from the private customers that is needed in connection with a retirement, it means a simplified way of working for us and an efficiency of the entire retirement process.
– Stefan Arbrink, PRI's head of business development.
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