Send notification about credit notices with Kivra

With the content type Credit notice the recipient will not only receive a credit notice in their Kivra home, but will also receive a notification via email that a credit notice has been done.

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Credit notice in Kivra

When you send a credit notice in Kivra the recipient will also receive a section with questions and answers. It can preempt questions such as who the recipient should contact if they want more information, what a credit notice is and where to turn if one believes one has been subjected to fraud - a great help to your customer service team.

Notifications regarding credit notices

Documents sent in Kivra all have suitable flows of notification for optimal customer experience.

1

When sending (Push and email)

A copy of a credit notice has been issued

2

4 days later (Push)

Don't forget your credit notice copy from...

3

6 days later (Email)

You have an unread copy of a credit notice from...